Privacy Policy
Navigation
- Effective from:
- Last updated:
This policy is governed by the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). These laws set out how we must handle personal data and ensure individuals’ rights are protected.
Contact details
Data Controller: Wendy Cox, Operations Support Manager.
Genvolt Limited
New Road, Highley, Bridgnorth, Shropshire, WV16 6NN, United Kingdom.
Telephone: 01746 862555.
Email: wendy.cox@genvolt.co.uk.
What information we collect and why
We collect different types of personal information depending on how you interact with us. The table below outlines the categories of data we collect, the reasons for collecting it, and how it is used.
| Purpose | Data Collected |
| Providing goods/services | Name, contact details, address, DOB, purchase history, payment and account details, cookie and web tracking data, photos/videos, call recordings. |
| Customer accounts and guarantees | Contact details, account and payment data, marketing preferences. |
| Crime prevention and security | Contact data, financial transactions, DBS/criminal offence data, CCTV footage, audio recordings. |
| Marketing and service updates | Contact details, preferences, cookies, usage data, consent records. |
| Research and improvement | Contact and usage data, consent records, location and behavioural data. |
| Legal obligations | Identification documents, financial and health & safety records, DBS/criminal offence data. |
| Recruitment | Contact and identity information, employment/education history, right to work, health and background checks. |
| Sensitive recruitment data (special category) | Racial/ethnic origin, health data, union membership, biometric/genetic data. |
| Complaints and claims | Correspondence, customer records, financial and health/safety data. |
Our services are not intended for children under the age of 18. If any of our online services may be accessed by children, we take steps to present information clearly and accessibly in line with the ICO Children’s Code.
Lawful bases for processing
We rely on the following legal bases under the UK GDPR:
- Consent: Where you have given us clear permission.
- Contract: To perform a contract with you or take steps at your request before entering into one.
- Legal obligation: To comply with legal or regulatory requirements.
- Legitimate interests: To pursue our business aims in ways that do not override your rights and freedoms.
Examples of our legitimate interests include improving services, securing our systems, and managing customer relationships.
Your data protection rights
You have rights under the UK GDPR, including:
- Right to access your personal data.
- Right to rectification or erasure.
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent (where applicable).
- Right to lodge a complaint with the ICO.
To exercise your rights, please contact us at enquiries@genvolt.co.uk.
How we use cookies
We use cookies to improve your experience on our website, understand usage patterns, and support marketing. For details about the types of cookies we use and how to manage your preferences, please see our Cookie Policy at https://www.genvolt.com/cookie-policy/.
You can manage your cookie preferences using the cookie banner on our website or through your browser settings.
Data sources
We collect information:
- Directly from you.
- From public sources.
- From suppliers, service providers, or references (e.g., in recruitment).
- From cookies, analytics tools, and site usage tracking.
Who we share your information with
Data processors
We use trusted third parties to manage IT, HR, CRM, marketing, and warranty support.
Other third parties
We may share data with:
- Legal and regulatory authorities.
- Professional advisors and consultants.
- Warranty providers.
- Fraud prevention or law enforcement agencies.
International data transfers:
We generally store your data within the UK or EU. When data is transferred outside the UK or EU to a country without an adequacy decision, we make sure there are strong safeguards in place so your rights are protected and you have access to legal remedies if needed.
Analytics and tracking technologies
We use tools like Google Analytics and Microsoft Clarity to better understand how users interact with our website, identify areas for improvement, and provide a better user experience. These tools use cookies and similar technologies to collect data such as your device type, browser, location, and behaviour on our website.
Google Analytics
Google Analytics uses cookies to collect data such as your IP address, browser type, pages visited, and time spent on the site. This information does not personally identify you, and your identity is not shared with Google or Genvolt.
Google may process this data on our behalf and may also use it for its own purposes, as described in the Google Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Microsoft Clarity and advertising
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heat maps, and session replay to improve and market our products/services.
Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity.
Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
How long we keep your information
We retain personal data only as long as necessary for the purposes for which it was collected. In most cases, this will be up to five years. We may keep it longer if you have given explicit consent, if required by law, or if a longer retention period is justified by the purpose of collection.
We securely delete or anonymise data when no longer needed.
For more details about our data retention practices, please contact us if you require more information on specific retention periods.
Automated decision-making and profiling
We do not use your personal data for automated decision-making or profiling that has legal or significant effects on you. If this changes, we will update this notice and inform you where appropriate.
Links to other websites
Our website contains links to third-party websites or services that we believe are relevant and useful. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Updates to this Privacy Policy
We keep our Privacy Policy under regular review. When we make changes, we will update this page and indicate the date of the latest revision at the top of the notice.
How to complain
If you have concerns about our use of your data, please contact us first at enquiries@genvolt.co.uk.
If you remain dissatisfied, you can contact the Information Commissioner’s Office (ICO):
ICO Contact Details:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Helpline: 0303 123 1113.
Website: https://www.ico.org.uk/make-a-complaint.